Returns and damage

This website and the eBay store sell the same warehouse. The listing is the return rule for that item.

eBay purchase

Use eBay messages. Do not email the website about an eBay order, and do not ship the item until that eBay thread says where it should go.

What the listing allows

  • Standard listings: returns within 14 days of delivery, unless that listing is marked parts, repair, freight, final sale, or no returns.
  • Parts, repair, salvage, and as-is listings: no returns, unless eBay requires one.
  • Freight, oversized, heavy, and buyer-arranged shipping: no returns, unless eBay requires one. Confirm that you can receive the shipment before you buy.

Buyer pays shipping unless the listing says shipping is free. The full statement is the Returns Policy.

Contact us before you ship a return

Most of what we sell is used, surplus, refurbished, or end-of-life electronics. For a website order, email webinfo@erecycler.net with:

  • Order number
  • Product title
  • SKU
  • A short description of the problem

If it arrived damaged or does not match the listing, include photos of the item, the packaging, and the shipping label.

We reply with the next step before you pay for a return shipment. Do not send the item to 3902 Cavalier Dr until that reply tells you to.