Two different inboxes. Use the one that matches where you bought the item.
eBay
Go back to the eBay item and send a message there. Do not use the email address on this page for an eBay order. eBay does not deliver website email into the buyer’s eBay thread.
Website, or not an order yet
Email webinfo@erecycler.net.
Phone 972-487-6800. 8 AM to 4 PM Central, Monday through Friday.
Warehouse: 3902 Cavalier Dr, Garland, TX 75042. Call before a pickup. Do not drop off a return unless we have already told you to ship it.
Put this in the message
- Where you bought it: website or eBay
- Order number, or the eBay item number if you are writing from eBay
- SKU and product title
- One topic, so the subject line is useful:
- Shipping or tracking
- Damage
- Wrong item
- Return or refund
- Compatibility or specs
- Bulk or offer
- Cancellation or address change
- Something failed after it was installed
Pages that already answer the common cases
- Order help
- Shipping and tracking
- Returns and damage
- Product questions
- Bulk and business buying
- Track Order
- Frequently Asked Questions
Website orders use webinfo@erecycler.net. That mail does not reach an eBay order.